Machines & Connect7 min read

Add a SmartClaw Connect module to your machine

Every claw machine from CandyMachines.com is SmartClaw compatible. Connect requires a simple add-on device and account activation. This patented technology is offered exclusively through CandyMachines.com and enables two-way communication: machine data comes into the app, and operational changes go back to the machine from your phone. Follow the installation instructions for your exact hardware.

Before you begin

• Machine manufacturer, model, control-board revision, and module serial number.
• The correct Connect kit and its model-specific installation instructions.
• Access to the machine record and the connectivity required by your kit.

Step by step

1. Get the right Connect device

   Every claw machine from CandyMachines.com is SmartClaw compatible. Confirm the correct add-on device and harness for your model, and obtain its installation instructions. Contact support about machines from other suppliers.

2. Arrange a safe installation

   Have an appropriately qualified installer follow the machine manufacturer’s shutdown procedure and the approved Connect guide. Do not improvise wiring, power connections, or firmware settings.

3. Record the device identity

   Keep the module serial number and machine ID together. Photograph identification labels for your own records; avoid including passwords or access codes.

4. Activate your account and link your machine

   Complete the account activation and device pairing steps supplied with Connect. Select the intended machine and location, then enable your Control subscription for remote operation.

5. Verify two-way communication

   Check that recent machine data appears in the app. Follow the installation guide to test a supported remote action from your phone, then verify the change at the machine.

6. Document the handoff

   Record the installation date, installer, module ID, and any follow-up items. Confirm which features are enabled by your hardware and subscription before relying on remote actions.

Check your result

The correct machine is linked to the correct device, recent data is visible, and the installer’s verification steps have passed.

If you need help

If data is missing, collect the machine model, module serial number, time of the last successful connection, and any displayed error. Ask support before changing wiring or resetting the device.

Operator workflow guide · Updated October 10, 2026. Product previews are illustrative. Menu names and feature availability can vary by release and subscription. Check the in-app help or contact support for the exact path in your version.